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We are 100% Irish | Contact Us | Delivery & Returns | Blog

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Customer Service



        Shipping & Delivery

We send our deliveries via UPS and Securispeed/Masterlink couriers.

As part of our ongoing efforts to provide efficient and environmentally conscious delivery services, there is a €2.84 (excl. VAT) delivery charge for standard delivery orders below €10.00 (excl. VAT).

(Business credit accounts on contract terms might be exempt from this charge.)

The generated revenue from this initiative will be reinvested in environmentally sustainable projects.

We offer fast, low-cost delivery on all Standard orders*.

(*Special and Non-Standard deliveries may carry extra delivery cost, including oversized, bulky or heavy items, timed or desktop delivery services, offshore island deliveries, palletised shipments, furniture, bespoke and other special-order deliveries, etc.)

Please notify us in advance if you have any special delivery requirements - there will be an additional charge.

Deliveries must be in the Republic of Ireland. We endeavor to deliver within 24 hours for in-stock items. Standard delivery is to suitable ground floor reception or stores areas.

We offer guaranteed next business day courier delivery services for locally stocked items at an additional cost. The pricing for this service is determined on a case-by-case basis. Please feel free to contact us for any enquiries regarding this service.

All deliveries must be signed for.

For items ordered on special request, freight charges are calculated based on the weight of goods and location of delivery. For further assistance, please contact our customer service.

We reserve the right to amend and add postage or freight to an order if these charges have been calculated incorrectly while taking phone orders or via our website cart.

Our commitment to environmental sustainability includes reducing our carbon footprint by utilizing fewer packaging materials and minimizing delivery-related greenhouse gas emissions.

We appreciate your understanding and support in this initiative.

        Privacy & Security

Albany Office Supplies Ltd recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. We abide by the Irish and EU Rules on Data Protection. Albany Office Supplies Ltd will not rent, sell, trade or give in any way or form, information supplied by our customers to a third party. Any information that we collect about you while you are visiting or using our website will be handled in accordance with this Albany Office Supplies Ltd Privacy Policy and will not be shared except in accordance with this Privacy Policy.

When you register with us we will need to collect basic login information (e.g. email address, password, company name) We collect this information to identify our customers and send order confirmations to you. At the check out point we will need to get information to process your order and contact you should there be any problem with your order. This information includes Invoice & delivery address, phone number, etc. By using our website, you consent to the collection and use of this information


Access to your account data is password protected. Credit card details are processed by Stripe payment systems through a secure server.

Comments or Questions

We are interested in your comments and will be pleased to answer any question concerning our privacy policy. Please contact us by our our web form, email, live chat or phone our customer service on 01 450 1200 and we will be happy to assist you.


Please read our returns conditions carefully:

1. If, for whatever reason, you are unsatisfied with our service, you have the right to cancel your order within 14 days of payment and get a full refund, in accordance with EU regulations with the exception of services that start before this cooling off period.

2. It is your responsibility to check the goods on delivery. All our goods are sold to you with the benefit of the manufacturer's warranty.

3. If you change your mind we may take goods back at our discretion if they are unopened, unused and in perfect condition.

You may return items within a 14 day period of the date the order was placed for a full credit. If you have a return contact us to return the product.

However, if you are returning unwanted items after the 14 day threshold, you will only receive a partial credit of 75% of the original item value.

4. If faulty goods are to be returned to us you must contact Customer Services through our online contact form, live chat or phone our customer service on 01 450 1200 within 2 working days from the receipt of the order.

5. You will need to obtain a Return authorisation from us. The Return authorisation will be valid for 28 days. We cannot accept unauthorised returns.

6. We will arrange the collection of the goods at our expenses, which must be available for collection together with all accessories, software and manuals.

7.  We do not accept returns of software licenses, furniture, dated products such as diaries and calendars, food, beverages or opened goods (ie. unsealed headphones and earphones for hygiene reasons) unless the item arrived damaged or faulty.

8. We cannot accept unauthorized returns


To cancel an order, please contact us quoting the Order Number received at the end of the ordering process, the reason for cancellation and the name of the person who made the transaction.


When ordering with Albany Office Supplies Ltd you must login and complete the the necessary details for us to get your order to you without any hassle. Make sure all details are accurate and up to date to avoid delays.

Creating an account is easy you can navigate to the account registration page in two ways by clicking "Your Account" located at the top right and then click "Create an account" to register or add the item(s) you wish to purchase and proceed through the checkout progress, if you are an existing customer you will be prompted to login. If you are a new customer you can create an account or check out as a guest.

7 Benefits of having an online account with Albany Office Supplies Ltd:

    • 1. Store delivery and billing addresses for express checkout
    • 2. Save Cart Information for order at a later date
    • 3. Recent Orders
    • 4. Items for Reorder
    • 5. Create a Wishlist
    • 6. View Order Status
    • 7. View, Download and Print Account Specific Documents
    » Order Confirmations
    » Invoices
    » Shipping Notification
    » Credit Memos

For help on configuring your account please contact us by our our web form, email, live chat or phone our customer service on 01 450 1200 and we will be happy to assist you.

        Payment, Pricing & Promotions


We accept most payment methods and for best service, we recommend that our customers use a debit or credit cards or PayPal to make their purchase online.

Our courier service is not authorized to accept payment for goods delivered to customers.

We cannot dispatch orders made by cheque, post order or bank draft until the payment has cleared.

Wire transfers are also accepted but once again payment will need to be cleared prior to order dispatch.

Each order placed in this way will need to be authorised by our accounts department and may cause delays in delivery of items.

Bank details:

Bank: AIB, Smithfield, Dublin 7

Account: Albany Office Supplies
Account number: 15241364
Sort Code: 931314

IBAN: IE09AIBK93131415241364

Please use Your Order Number as a reference when transferring payments to our account. Once payment has been confirmed your order will be despatched.


We reserve the right to modify prices on our website(s) without notice. We have an extensive product database with over 20,000 active SKUs and although every effort is made to ensure our pricing is accurate and that pricing online tallies with our offline set price file Albany Office Supplies Ltd is not responsible for printing or typographical errors.
NB: Prices, policies, and availability are subject to change without notice.


Promotions, such as quantity breaks, coupon code discounts, free products gift offers, etc. run regularly on the site.

We assign each customer a group class and each promotion is either available to all customers or restricted and only available to some customer groups.

We reserve the right to cancel a promotion before expiration date set by Albany Office Supplies Ltd at time of posting online and/or modify the promotion for whatever reason.

        Viewing Orders

To view orders in progress or past orders, please login into your account using the email address and password you assigned to your account at the time of registration. These details were also sent to you the email address used to create your account. If you require further assistance please contact us directly.

Once logged in to your account, you will be able to view the status of your order, print confirmation, reorder previous order and monitor your account if it is a multi-user account.

Image disclaimer

All images used are for illustrative/suggestive purposes only, not actual product images. Individual features such as bag/packaging, labels, and other material's colours may vary. Please note pictures of products were taken in different light conditions and using the various photographic equipment. Computer screens have different individual settings that moderate colours and patterns independently.

        Updating Account Information

To update your account information, please login to your account and use the "My Account" menu to navigate to your account information. From there you can update your personal information, if you require further assistance please contact us.

Albany Office Supplies Ltd is a registered business in the Republic of Ireland with registration number 67358.