1. These Conditions of Sale are for all customers.
2. Goods are subject to availability and may vary from those advertised.
3. You must decide before ordering if the goods are suitable for your needs.
4. Please note that we reserve the right to cancel or refuse orders for items shown on our websites with an incorrect price or with any other incorrect information. No contract is made with you until we have dispatched your order.
Prices and Payment
5. Our advertised prices do not include VAT and delivery charges. The price of the goods may be changed from the one advertised. Please confirm the price before you order.
We reserve the right to modify prices on our website(s) without notice. We have an extensive product database with over 20,000 active SKUs and although every effort is made to ensure our pricing is accurate and that pricing online tallies with our offline set price file Albany Office Supplies Ltd is not responsible for printing or typographical errors.
NB: Prices, policies, and availability are subject to change without notice.
6. We accept payment by Visa and Mastercard credit or debit cards, PayPal, bank transfer, cheque. Credit card and debit card payments are taken at the point of customer order not on dispatch of goods.
7. Goods bought on credit must be paid for within 30 days from date of invoice. We may share customer credit history information with relevant credit agencies.
8. We remain owners of the goods you purchase until you have paid for all of them in full. We can retrieve and resell them if they are not paid for. This applies to all goods we supply to you and to any money owing in respect of any transaction with you.
9. We can deliver next business day anywhere in Ireland and we send our deliveries via UPS and Securispeed/Masterlink couriers.
We offer free delivery on all orders*
*Special Non-Standard delivery items may carry extra delivery cost. Please notify us in advance if you have any special delivery requirements - there will be an additional charge.
Deliveries must be in the Republic of Ireland. We endeavour to deliver within 24-hours for in stock items. Standard delivery is to suitable ground floor reception or stores areas.
All deliveries must be signed for.
For items ordered on special request, freight charges are calculated on the basis of the weight of goods and location of delivery, if you need further assistance here speak to our customer service. We reserve the right to amend and add postage or freight to an order if these charges have been calculated incorrectly whilst taking phone orders or via our website cart.
Most orders are dispatched within 24 hours, next business day delivery refers to orders placed before 4:30 pm Monday-Friday excluding bank & public holidays. In some instances items maybe be assigned a transit time frame of 2-10 working days. Stock levels are displayed on each product page. All furniture and office interior orders: please allow min. 5-10 working days for delivery. These delivery times are estimates only and Albany Office Supplies Ltd does not accept responsibility for any delay incurred.
Standard Delivery items despatched from Warehouse 1:
1-3 business days
Standard Delivery items despatched from Warehouse 2:
2-5 business days
Furniture and Interior items despatched from Warehouse 2:
5-10 business days
These delivery times are estimates only and Albany Office Supplies Ltd does not accept responsibility for any delay incurred.
10. If the goods do not arrive or are incomplete, are the wrong goods or are damaged when you open them, the issue MUST BE reported within 2 business days of receipt or expected delivery by contacting Customer Services through our online contact form, live chat or phone our customer service on 01 450 1200 so that we can investigate the problem.
If you have to return the goods please follow the process set out in the Returns section below.
11. After delivery you are responsible for protecting the goods against loss or damage.
12. Orders must be placed before 4.30pm for next business day delivery.
13. You cannot cancel an order once we have accepted it, unless this is agreed in writing by our authorised representative.
14. If, for whatever reason, you are unsatisfied with our service, you have the right to cancel your order within 14 days of payment and get a full refund, in accordance with EU regulations with the exception of services that start before this cooling off period.
15. It is your responsibility to check the goods on delivery. All our goods are sold to you with the benefit of the manufacturer's warranty.
16. If you change your mind we may take goods back at our discretion if they are unopened, unused and in perfect condition.
You may return items within a 14 day period of the date the order was placed for a full credit. If you have a return contact us to return the product.
However, if you are returning unwanted items after the 14 day threshold, you will only receive a partial credit of 75% of the original item value.
17. If faulty goods are to be returned to us you must contact Customer Services through our online contact form, live chat or phone our customer service on 01 450 1200 within 2 working days from the receipt of the order.
18. You will need to obtain a Return authorisation from us. The Return authorisation will be valid for 28 days. We cannot accept unauthorised returns.
19. We will arrange the collection of the goods at our expenses, which must be available for collection together with all accessories, software and manuals.
20. We do not accept returns of software licenses, furniture, dated products such as diaries and calendars, food, beverages or opened goods unless the item arrived damaged or faulty.
21. We cannot accept unauthorized returns
Guarantee and Liability
22. You get the benefit of the manufacturer's warranty in respect of all the goods we sell. We do not provide any warranties ourselves and we exclude any warranties express or implied by statute, common law or of any other kind.
23. We are resellers to business customers and as permitted under the Sale of Goods and Supply of Services Act 1980 we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under that Act. We are liable for death or personal injury caused by our negligence. We do not accept any liability for indirect or consequential losses or loss of profits.
24. All images used are for illustrative/suggestive purposes only, not actual product images. Individual features such as bag/packaging, labels, and other material's colours may vary. Please note pictures of products were taken in different light conditions and using the various photographic equipment. Computer screens have different individual settings that moderate colours and patterns independently.
25. The www.albanysupplies.ie website is a trading division of Albany Office Supplies Ltd
Registered office: 8/9 Knockmitten Close,
Western Industrial Estate,
Naas Road, Dublin 12.
The contents of our website are the copyright of Albany Office Supplies Ltd or other copyright owners and are protected by copyright law. All brand names and product names used on our site are registered trade marks or trade names of their respective holders. You may read and copy the material contained on our website solely for personal and non-commercial use.
By using our website you agree not to intentionally misuse it. Our website may contain hyper-links to other websites completely unrelated to us; we are not responsible for the content or practices of such websites. Service on our website may be interrupted occasionally and errors may occur. Use of our website is governed by Irish law and you submit to the exclusive jurisdiction of the Irish courts.
Albany Office Supplies Ltd reserve the right to change the terms and conditions without notice.